Returns & Refunds
Welcome to Weckjars! We value your satisfaction and want to ensure that you have a smooth shopping experience with us. Our Returns & Refunds Policy is designed to help you understand how returns and refunds are processed for your purchases. Please take a moment to read through the following guidelines.
1. Returns
If you are not completely satisfied with your purchase, we offer a hassle-free returns process. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging. You must initiate the return process within 7 days of receiving your order.
2. Return Process
To initiate a return, please follow these steps:
a. Contact our customer support team at info@weckjars.ca within 3 days of receiving your order. Provide your order number and a brief explanation of the reason for your return.
b. Our customer support team will provide you with a return authorization and instructions on where to send the item.
c. Pack the item securely in its original packaging, including all accessories and documentation that came with it.
d. Ship the package to the address provided by our customer support team. We recommend using a trackable shipping method to ensure your return is received.
3. Refunds
Once your return is received and inspected, we will send you an email notification to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.
4. Exchanges
We currently do not offer direct exchanges. If you need a different size, colour, or variation of the item, please initiate a return following the above process and place a new order for the desired item.
5. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately at info@weckjars.ca . We will work with you to resolve the issue promptly.
7. Shipping Costs
Please note that the shipping costs for returning an item are the responsibility of the customer, unless the return is due to an error on our part (e.g., sending the wrong item).
8. Contact Us
If you have any questions or concerns regarding our Returns & Refunds Policy, please contact our customer support team at info@weckjars.ca. We are here to assist you and ensure your satisfaction.
We reserve the right to update or modify this Returns & Refunds Policy at any time without prior notice, so please review it periodically.
Thank you for shopping with Weckjars!